Privacy Policy

Circle Dental Group ("we", "us", "our") provides dental services in Los Algodones, B.C., Mexico. This policy explains how we handle personal data when you contact us by WhatsApp, our website, phone, or in person.

Contact: Ave. "A" Corner 3rd. St, Vicente Guerrero, Los Algodones, Baja California. Email: [email protected]. WhatsApp: +1 (928) 328-1788.

This policy covers data we process through our WhatsApp Business account, our website's chat widget and web call service, and any automation we use to reply (e.g., scheduling, reminders), as well as normal clinic operations. Our website does not have contact forms — to reach us, use WhatsApp, phone, or the website chat.

We use WhatsApp's Business Platform/Cloud API and related Meta services; WhatsApp shows whether a business hosts chats with Meta or a partner.

Identifiers & contact info: name, phone number, email, country/region.

Chat content & metadata: messages you send us on WhatsApp (including attachments), timestamps, delivery status, and technical logs.

Appointment & billing info: appointment requests, treatment preferences, invoices/receipts.

Website data: chat widget and web call interactions (see Section 14), basic analytics/cookies (no sensitive tracking for ads — see our Cookie Policy for details), and technical data (e.g., your IP address) that Google collects when the Google Maps embed on our Contact Us page loads in your browser.

Please avoid sending confidential medical details via WhatsApp; use clinic channels we specify for that.

Provide services & answer you (perform/prepare a service contract).

Scheduling & reminders (legitimate interests to operate our clinic).

Compliance & safety (legal obligations, prevent abuse).

Marketing (only with your opt-in; you can opt out anytime).

Health/treatment information (e.g., treatment preferences, dental conditions you share with us) is sensitive personal data under Mexico's data-protection law. We process it only with your express consent, given when you share it with us to request or receive care.

WhatsApp/Meta: to deliver messages and operate the WhatsApp Business features you use with us.

AI service providers: when our AI assistant (see Section 14) answers you on chat, WhatsApp, or web call, your message content is processed by our AI providers — OpenAI (conversation and language processing), RetellAI (web call handling), and Qdrant (knowledge-base search) — solely to generate a response and operate the assistant.

Google Maps: our Contact Us page embeds a Google Maps view to show our clinic's location. Loading that page causes your browser to load content directly from Google, which is subject to Google's own privacy policy, independent of this one.

Service providers: scheduling/CRM, secure hosting, email/SMS gateways, payments — only what's needed, under contracts.

Authorities or legal requests where required by law.

We do not sell your personal data.

WhatsApp chats & logs: kept up to 24 months (or shorter if you ask us to delete), unless law requires longer (e.g., billing records).

Appointments & invoices: retained as required by tax/health regulations.

Under applicable law (including Mexico's data-protection law), you can access, rectify, cancel, or oppose the processing of your data (the ARCO rights). You may also request portability or withdraw consent where applicable. To exercise rights, contact us at [email protected] or follow the instructions in Section 9.

We apply administrative, technical, and physical safeguards to protect your data. WhatsApp uses end-to-end encryption for personal chats; business use is subject to WhatsApp Business terms and policies.

Send "DELETE" via WhatsApp to +1 (928) 328-1788 or email [email protected].

Tell us what you want deleted (e.g., chat history). We'll confirm and delete unless retention is legally required.

For marketing messages, reply "STOP" at any time.

If our providers process data outside your country, we use appropriate safeguards required by law.

Our services target adults. For minors, a parent/guardian must contact us and provide consent where required.

WhatsApp is not for emergencies or clinical diagnostics. Call local emergency services or visit the clinic for urgent care.

We may update this policy. The "Effective date" above shows the latest version. Continued use of our channels means you accept the updated policy.

Our chat widget, WhatsApp line, and web call service may be answered, in whole or in part, by an artificial intelligence (AI) assistant rather than a human staff member — particularly for initial inquiries, scheduling, and frequently asked questions.

You will be notified when you are interacting with an AI assistant at the start of the conversation. You may request to speak with a human staff member at any time.

The AI assistant does not provide medical diagnoses or treatment decisions; it is intended for general information, scheduling, and routing only. For clinical questions, always confirm with a licensed dentist at the clinic.